Useful Information

Ordering from us online or by phone is quick and easy.

PAYMENT METHODS

We accept all major credit and debit cards, American Express and Paypal.

All prices are in British pounds sterling, inclusive of VAT at the current rate of 20%. We reserve the right to amend advertised prices at any time. 

Payment is due with the order. If you want to pay over the phone or for help and advice, please call us on Freephone 0800 084 2816. The Freephone number is operational from Monday-Saturday 9 am to 5.30pm. 

All goods remain the property of Moonflower of Stroud Ltd. until paid for in full.

Orders are accepted at the sole discretion of Moonflower of Stroud Ltd, and are subject to your card being authorised.

All transactions are conducted through a secure web server. Click the padlock symbol in your browser for details.

DELIVERY

Delivery time is usually between one and three working days by Royal Mail. For orders placed between Monday and Friday, goods are despatched within two working days unless advised otherwise. Orders placed after midday on Friday are sent out on Monday.

In the unlikely event that we cannot meet our stated delivery times, we will contact you and give you the option to cancel the order. You will receive a confirmation email when you place your order. 

Jewellery is posted free of charge in the UK.

For all other items, we bill our customers a flat rate of £5.95 until you have spent over £75.00 on these items, then delivery in the UK is free. 

For overseas deliveries, please email us and we will calculate the best delivery cost for you.

We are trying to do our bit to help the environment, by recycling as much of our packaging as possible. Your goods therefore may be carefully packaged in a recycled box. Rest assured all our orders will be well packaged so they arrive in lovely condition.

RETURNS

We always hope that you love the item you have chosen, however if you do wish to return it then we will of course refund your payment in full provided that:

  • You post your purchase back to us in perfect condition, in the original packaging, enclosing the receipt.
  • We will refund your card payment when we receive the goods.
  • If items are damaged, we are advised within 24 hours of receipt.

This does not affect your statutory rights as a consumer.

DATA PROTECTION

We adhere to the requirements of the Data protcetion act 1998. 

Our customer information is kept strictly confidential on secure encrypted servers. 

Moonflowershops do not retain credit card information.  We will not pass your details on to any third party.

COPYRIGHT

This website and its contents are owned by Moonflower of Stroud Ltd.

Any use of our website or it’s contents including copying and storing images without prior permission for commercial purposes is prohibited.  

DISCLAIMER

Every effort is taken to ensure that the information contained in this web site is correct and current, but Moonflower of Stroud Ltd disclaims all warranties and representations as to the accuracy of any information contained. Moonflower of Stroud Ltd cannot be held responsible for any loss or damage that may arise from the use of this information.

FOR FURTHER HELP AND ADVICE PLEASE CONTACT US:

Moonflower of Stroud Ltd, 
13 & 55 High Street, 
Stroud, 
Gloucestershire,
GL5 1AZ
UK

info@moonflowershops.co.uk

+44 (0)1453 759297
or 0800 084 2816

 

IDENTITY 

Moonflowershops is the online trading name for Moonflower of Stroud Ltd.
Registered number: 04453559. Registered Office: 'Aldreth', Pearcroft Road, Stonehouse, Glos. GL10 2JY.
 
Our two lovely shops trade as Moonflower and Moonflower Too and these can be found at 55 & 13 High Street, Stroud, Gloucestershire.
Top